Question 1

What areas do you service?

Accepted Answer

We serve all of Greater Victoria including Victoria, Saanich, Oak Bay, Esquimalt, Langford, Colwood, and Sidney. Contact us for locations outside these areas.

Question 2

Do you provide compliance documentation?

Accepted Answer

Yes, all our service packages include documentation suitable for strata councils, property managers, and insurance requirements. Our Professional and Enterprise plans include detailed photo reports.

Question 3

How quickly can you respond to emergencies?

Accepted Answer

Professional plan clients receive priority response within 4 hours. Enterprise clients have access to our 24/7 emergency line with guaranteed 1-hour response for critical issues.

Question 4

Can you attend strata council meetings?

Accepted Answer

Yes, we can present proposals, provide progress updates, and answer questions at your council meetings. This is included in Professional and Enterprise plans.

Question 5

What insurance do you carry?

Accepted Answer

We maintain $5 million liability insurance and full WorkSafeBC coverage. Certificates are provided upon request.

Question 6

How do you handle after-hours emergencies?

Accepted Answer

Essential plan clients can leave urgent messages. Professional clients receive priority callback. Enterprise clients have direct 24/7 access to our on-call team.

Question 7

Do you offer one-time services?

Accepted Answer

Yes, while our packages offer the best value, we also provide one-time services for specific projects. Contact us for a custom quote.

Question 8

What makes you different from other maintenance companies?

Accepted Answer

We specialize in strata and commercial properties, meaning we understand council dynamics, compliance requirements, and multi-stakeholder communication. Our reporting is designed for AGMs and audits.

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